Cancellation, Late Arrival & No-Show Policy

We value your time and the time of our therapists. To ensure smooth operations and fairness for all clients, please review the following policies:

24-Hour Cancellation & Rescheduling Policy

Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment.

Cancellations or rescheduling made less than 24 hours in advance will be charged a 50% cancellation fee based on the booked service.

Late Arrival Policy

If you arrive more than 15 minutes late, you will be considered a no-show and charged 75% of the scheduled service fee.

We understand that delays can sometimes happen. If you know you will be late, please call or text us as soon as possible. Depending on our schedule, we may still be able to offer a shortened session (at the therapist’s discretion).

No-Show Policy

Clients who fail to show up for their appointment without any prior notification will be charged 75% of the scheduled service fee.

Card on File

A credit card is required to secure all appointments. Your card will only be charged in the event of a late cancellation, late reschedule, or no-show.

Thank you for your understanding and cooperation. These policies help us maintain high-quality care and respect everyone’s time.

Insurance & Billing Information for Medical Massage Services

At RAP Manual Therapy, we are committed to making your experience as smooth as possible. Below you’ll find important information regarding insurance coverage and billing for our medical massage therapy services.

Insurance Coverage

RAP Manual Therapy accepts health insurance from Regence/Anthem and RGA, as well as most auto injury (PIP) and Worker’s Compensation claims for medical massage therapy.

If you’re unsure about your benefits, we recommend contacting the member services number on the back of your insurance card. They can confirm your massage therapy coverage and whether a prescription or pre-authorization is required.

Please note: While we can help verify your coverage, insurance information is not always accurate. We strongly encourage you to verify your benefits directly with your insurance provider before your appointment to avoid unexpected balances.

Some insurance plans do not cover services provided by Licensed Massage Therapists. Please confirm with your insurance company that they cover massage therapy performed by an LMT before booking.

New Clients Using Insurance

If you plan to use insurance for your appointment, please verify your coverage with us before scheduling. If coverage has not been confirmed prior to your visit, you may be responsible for the full amount on the date of service.

Please bring copies of your insurance ID card(s) to your first appointment.

Third-Party Liability Claims (Motor Vehicle Accidents & Worker’s Comp)

For auto injury or Worker’s Compensation claims, we typically require the following:

  • Government-issued ID
  • Claim number
  • Name and phone number of your claims adjuster
  • A prescription from your doctor specifying the number of visits and frequency

Motor Vehicle Accidents (PIP): We must confirm your Personal Injury Protection (PIP) benefits are available before your appointment.

Worker’s Compensation: These claims often require additional verification and pre-authorization, which may take extra time.

Session Duration & Billing

Most insurance plans only allow billing for sessions up to 60 minutes. If you would like a longer session, the additional time must be paid out of pocket.

RGA insurance is an exception and does cover longer sessions.

Our services are billed using CPT codes 97124 or 97140 in 15-minute increments.

You may also choose to pay in full at the time of service and submit a receipt to your insurance company for reimbursement.